Shipping policy
Where we ship
We ship to the United States, the United Kingdom, the European Union, Australia, Canada and other destinations available at checkout. Enter your delivery address to confirm availability before paying.
Processing and delivery
Orders are processed within 1 to 3 business days. Processing time is separate from transit time. Where available, delivery estimates are shown at checkout. These are estimates, not guaranteed arrival dates.
Shipping rates
For United States orders, standard shipping is $4.95 on orders below $50 and free on orders of $50 or more, after discounts and before tax.
Subscription orders qualify for free standard shipping when the subscription-product subtotal is at least $47. This includes the current subscribed 3-bottle and 4-bottle options and applies to recurring deliveries while the offer remains available.
For other destinations, shipping rates and any applicable free-shipping offer are shown in your checkout currency before you pay. The final checkout total confirms the shipping charge for your basket.
Tracking
You receive a tracking link by email when your order ships. If you have not received it or need an update, contact us with your order number.
Address changes
Email hello@mosthairfibers.com as soon as possible with your order number. We can change an address before the shipping label is printed. After that, changes depend on the carrier and cannot be guaranteed.
Lost or damaged in transit
If tracking stalls for more than 10 days, or your package arrives damaged, email us. We will arrange a replacement or refund. You do not need to resolve the issue with the carrier yourself.
Duties and import charges
For international deliveries, any duty, import VAT or handling fee set by the destination country is shown at checkout where it can be calculated in advance, and is otherwise payable by the recipient to the carrier.