Cancellation policy

Subscriptions and recurring payments

When you choose a subscription, you agree to recurring deliveries and recurring charges at the price and delivery frequency shown at checkout. Your selected schedule and next billing date are available in your subscription account portal.

Pause, skip or cancel

You can pause, skip or cancel your subscription through your account portal without a phone call. Make changes before your next billing date to stop or change the next recurring charge. Cancelling stops future subscription charges; it does not automatically cancel or refund an order that has already been charged or dispatched.

If you cannot access the portal or need help with an order, email hello@mosthairfibers.com with your order number.

Returns and refunds

Your first subscription order has the same 30-day money-back guarantee as other first orders. For a multi-bottle first order, open one bottle and keep the others sealed; return the full order for a full refund. Renewal orders may be returned unopened within 30 days of delivery. We provide a prepaid return label under our return process.

Read our return and refund policy for the full guarantee, claim steps and refund timing. Your statutory rights are unaffected.